CLIENT SUPPORT TOOLS
Okol Group uses TeamViewer Business to remotely monitor and assist client's sites and systems. Please download either modules below when prompted by the Support team:
Host module download
(for Technicians only)
Executable files; 2~3 minutes download; you may be prompted by the firewall to allow access.
SUPPORT TICKET CREATION
To open a support ticket, locate you Project ID and complete the form below.
Can't find your project ID? Check these tips on the right
Project ID Tag
The project ID can be found on visual placards affixed on racks and closets, or on any invoice header. The project ID often starts with CAS, HYB, or OK followed by a number 10 or 11 plus three digits.
REFERENCES AND LINKS
Thermostat compatibility tool
(online redirect to nest's online tool)
Thermostat backplate wiring reference
(for visual reference only)
TIA/EIA-568 pin/pair assignments T568A and T568B